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Support Request
At uCertify we strive to create reliable, intuitive, high-quality products for our customers. In addition to reporting any challenges you are experiencing, we also invite you to leave comments and suggestions that will help us to improve the customer experience.
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Technical Requirements
uCertify courses can be accessed from your mobile device or a modern browser.
Minimum Requirements Help
Sorry currently we do not fully support Windows .
Although mentioning each and every browser/device/OS is difficult, be rest assured that our platform will work on almost all browsers /OS/ devices less than 2-years old.
Sorry currently we do not support Applewebkit 537. Please use any one of
Internet Explorer,
Google Chrome,
Mozilla Firefox, or
Safari.
Although mentioning each and every browser/device/OS is difficult, be rest assured that our platform will work on almost all browsers /OS/ devices less than 2-years old.
Javascript is disabled in your browser. Follow below steps to enable Javascript in your Browser.
Follow these instructions to activate and enable JavaScript in Internet Explorer.
PC
- Click the gear icon/Tools menu to the right of the Internet Explorer address bar.
- Select Internet Options from the drop-down menu.
- Select the Security tab at the top of the dialog box.
- Select the earth (Internet) icon.
- Select the Custom Level button under the Security level for this zone section.
- Locate the Scripting section within the list.
- Under Active Scripting, select Enable, then hit OK.
- Answer yes to the following conformation box.
- Press OK to close the Internet Options window.
- Refresh your browser.
Follow these instructions to activate and enable JavaScript in Chrome.
PC
- To the right of the address bar, click the icon with .
- From the drop-down menu, select Settings.
- At the bottom of the page, click the advanced dropdown.
- Under the Privacy and security section, go to Site settings option.
- Under the JavaScript heading, enable the toggle button to enable javascript.
- Finally, refresh your browser.
MAC
- To the right of the address bar, click the icon with .
- From the drop-down menu, select Settings.
- At the bottom of the page, click the advanced dropdown.
- Under the Privacy and security section, go to Site settings option.
- Under the JavaScript heading, enable the toggle button to enable javascript.
- Finally, refresh your browser.
PC & MAC
Follow these instructions to activate and enable JavaScript in Firefox.
- Open a new Firefox browser window or tab.
- Copy the following then paste it into the Firefox address bar:
about:config - Press the Enter key.
- On the following page, click the button: "I accept the risk!" button
- Find the javascript.enabled row under the Preference Name heading.
- Double-click anywhere within the javascript.enabled row to toggle the value from "False" to "True".
- Finally, refresh your browser.
Follow these instructions to activate and enable JavaScript in Safari.
PC
- In the Edit drop-down menu at the top of the window, select Preferences...
- Select the Security icon/tab at the top on the window.
- Then, check the Enable JavaScript checkbox.
- Close the dialog box to save your changes.
- Finally, refresh your browser.
MAC
- Select Safari from the Apple/System bar at the top of the screen.
- From the drop-down menu, select Preferences.
- Select the Security icon/tab at the top of the window.
- Check the Enable JavaScript checkbox under the Web content category.
- Close the dialog box to save your changes.
- Finally, refresh your browser.
Follow these instructions to activate and enable JavaScript in iOS on the iPhone and iPad.
- Select the Settings application/icon on the iPhone home screen.
- Select Safari on the following screen.
- Select Advanced, located near the bottom of the following screen.
- Move the JavaScript toggle to the right so that it highlights green.
Follow these instructions to activate and enable JavaScript on your Android device.
- Select Browser or Internet to open the web browser.
- Select Menu.
- Select settingd option.
- In the advanced section go to Site Settings.
- Go to Javascript and enable toggle button to Enable Javascript.
Cookies are Enabled in your browser.
Follow these instructions to enable Cookie in Internet Explorer.
- Go to the top of your browser window and select Tools.
- Click Internet Options
- Click the Privacy tab, then select Advanced.
- In the Advanced privacy settings modal box set first and third party cookies.
- Check Always allow session cookies and click OK.
Follow these instructions to enable Cookie in Chrome.
- To the right of the address bar, click the icon with .
- From the drop-down menu, select Settings.
- At the bottom of the page, click the advanced dropdown.
- Under the Privacy and security section, go to Site settings option.
- Under the Cookie heading, enable the toggle button to enable cookie.
- Finally, refresh your browser.
Follow these instructions to enable Cookie in Firefox.
PC
- Click menu icon in the top right corner and then Options.
- Select Privacy and Security section.
- In this section select custom radio button
- Check the cookie checkbox and select All cookie from the dropdown.
- Check the Trackers checkbox and select In all windows from the dropdown.
MAC
- Click Firefox tab in the top left corner and then prefences.
- Select Privacy and Security section.
- In this section select custom radio button
- Check the cookie checkbox and select All cookie from the dropdown.
- Check the Trackers checkbox and select In all windows from the dropdown.
Follow these instructions to enable Cookie in Safari.
- From the Safari menu, click Preferences.
- Click Privacy tab.
- Uncheck Prevent Cross-site Tracking.
- In the Cookies and website data section, disable the checkbox Block All cookies.
Follow these instructions to enable Cookie in iOS on the iPhone and iPad.
- Tap Settings.
- Go to the category called Safari.
- Uncheck Prevent Cross-site Tracking.
- Disable the toggle button Block All Cookies.
Follow these instructions to enable Cookie on your Android device.
- Select Browser or Internet to open the web browser.
- Select Menu.
- Select settingd option.
- In the advanced section go to Site Settings.
- Go to cookie and enable toggle button to Enable cookie.
Follow these instructions to enable Cookie in Internet Explorer.
- Go to the top of your browser window and select Tools.
- Click Internet Options
- Click the Privacy tab, then select Advanced.
- In the Advanced privacy settings modal box set first and third party cookies.
- Check Always allow session cookies and click OK.
Follow these instructions to enable third party Cookie in Chrome.
- On your computer, open Chrome
- At the top right, click More Settings .
- Under "Privacy and security," click Cookies and other site data.
- Select an option: Allow all cookies. Block all cookies (not recommended). Block third party cookies in Incognito. Block third-party cookies.
Follow these instructions to enable Cookie in Firefox.
PC
- Click menu icon in the top right corner and then Options.
- Select Privacy and Security section.
- In this section select custom radio button
- Check the cookie checkbox and select All cookie from the dropdown.
- Check the Trackers checkbox and select In all windows from the dropdown.
MAC
- Click Firefox tab in the top left corner and then prefences.
- Select Privacy and Security section.
- In this section select custom radio button
- Check the cookie checkbox and select All cookie from the dropdown.
- Check the Trackers checkbox and select In all windows from the dropdown.
Follow these instructions to enable Cookie in Safari.
- From the Safari menu, click Preferences.
- Click Privacy tab.
- Uncheck Prevent Cross-site Tracking.
- In the Cookies and website data section, disable the checkbox Block All cookies.
Follow these instructions to enable Cookie in iOS on the iPhone and iPad.
- Tap Settings.
- Go to the category called Safari.
- Uncheck Prevent Cross-site Tracking.
- Disable the toggle button Block All Cookies.
Follow these instructions to enable Cookie on your Android device.
- Select Browser or Internet to open the web browser.
- Select Menu.
- Select settingd option.
- In the advanced section go to Site Settings.
- Go to cookie and enable toggle button to Enable cookie.
You can boost up your Internet speed by following methods.
- Clean up your browser by clearing out your Cache and Temporary files.
- Turn off Updates or set the update option for manual update and update them once in a week.
- While using internet on your PC, try to disconnect other unused devices connected to the internet router. Such devices are smartphones, tablets, smart TVs and other devices that are usually left, connected even if not used.
- Block unwanted ads to boost your internet speed.
- Try a different faster web browser.
- Prefer using Ethernet.
- Remove the Reserved Bandwidth for System.
- Contact Internet Service Provider (ISP).
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